An Independent Service Quality Assessment has found that Namibian telecommunications company, MTC, is streaks ahead of other regional telecoms giants, when it comes to overall service quality.
Based on the survey, MTC comfortably leads in the region, ahead of Africa’s two biggest mobile telecoms, MTN and Vodacom.
MTC received an overall service quality rating of 89 percent, taking all factors into consideration, while Vodacom and MTN both scored 70 percent.
The aim of the survey was to establish tangible levels of service offered by call centres and to measure customer service experience and perception.
“We have successfully managed to create an exciting and conducive environment in our call centre, in what would otherwise have been a very stressful place to work in, and that is what encourages our call centre ambassadors to give only their very best, working with the best and latest technologies,’’ said MTC Chief Human Capital and Corporate Affairs Officer, Tim Ekandjo.
- Staff Writer