Air Namibia committed to service delivery

28 April 2017

Air Namibia Executive Committee (Exco) members have signed performance agreements, as a commitment to attain strategic objectives outlined in the national airline’s five-year strategic plan for the period 2016/17-2020/21.

The signing ceremony took place at the Air Namibia Strategic Intent launch that took place in Windhoek last week. Air Namibia Acting Managing Director, Advocate Mandi Samson, described the launch of the strategic intent as a stepping stone in the right direction.

Samson encouraged the national carrier’s employees to redirect their efforts towards the delivery of the strategy.

Air Namibia is already a year into the implementation of its five-year strategic plan, which is expected to drive the national airliner towards financial sustainability by providing exceptional customer service, ensuring impeccable operational effectiveness and efficiency, maintaining relevant and appropriate compliance, establishing and leveraging off synergistic strategic partnerships and nurturing a result-based organisation culture.

“The signing of departmental performance agreements reflects accountability in an effort to achieve identified strategic objectives,” Samson said.

“With our strategic plan, we have an effective tool to ensure that Air Namibia becomes a financially sustainable organisation, attractive to our shareholder, clients and employees, and accountable to the Namibian nation.

“I strongly believe that our strategic goals are achievable, but they can only be realised if we invest in our efforts and time, while working as a team with the big picture in mind.

“My dream is for Air Namibia to achieve a point where its value is also reflected by a sound financial position. I wish to see Air Namibia as the premier choice for all travellers, when they wish to embark on their trips connecting to the Land of the Brave. To achieve this dream, we need to pull our efforts together in the same direction.”

Air Namibia’s mandate is to provide air transport service to promote tourism and encourage business investment in Namibia.




The Windhoek Observer is an English-language weekly newspaper, published in Namibia by Paragon Investment Holding. It is the country's oldest and largest circulating weekly.

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