NAMBOB Funeral Solutions has entered into two additional partnership agreements with Metropolitan Namibia and Liberty Namibia, bringing to three agreements signed this year.
The two agreements, which were signed in Windhoek, will come into effect as from the 01 February 2020, as the company aggressively moves to consolidate its market share and service offering to its clients.
“With these partnerships we are fulfilling our mission statement, that is to serve customers and their communities by providing a one-stop solution for funeral insurance, services and products.” “Further, it also fulfils one of our core brand values that is to put the customer front and centre of every relationship, from providing the right solutions to the right customer at the right price to excellent customer service”, NAMBOB Managing Director, Eslon Namuandi, said.
“Adding a funeral insurance segment to our business allows the public access to affordable funeral insurance products, as provided through the partnerships, ensuring our customers are able to be provide with dignified funeral solutions in line with traditions and wishes.”
Metropolitan’s Head Retail Distribution, Theophelus Gurirab said the NAMBOB agreement is in line with its belief of a one stop service center culture for its customers and will deliver towards an improved customer experience for its clients.
“The newly establish relationship will be mutually beneficial for both Metropolitan and NAMBOB and the customers will find value in it. This agreement will be a significant milestone in our envisaged collaboration. We live in demanding times, where the businesses are differentiated by excellent service offered to customers and by offering innovative products. I must state that Metropolitan is ready to deliver to those expectations,” Gurirab said.
“Metropolitan is delighted to sign this agreement with NAMBOB because the company is one of the oldest companies in the funeral undertaking business with a deep rooted foot print and we are certain that this thinking and partnership will further benefit our collective customers.”
Liberty Life Namibia Managing Director, Monique Cloete said the NAMBOB agreement is a culmination of an 8-year relationship and will expand the company’s existing offering.
“Liberty Life has had a relationship with NAMBOB since 2012.NAMBOB has been selling Liberty funeral policies since that date. We have decided to enter into a new agreement with NAMBOB to expand the offering. It essentially places NAMBOB in a position now where they can see the needs of the customer on a broader basis, not just in terms of funeral cost but also to provide for families left behind after death. They cover medical expenses for people who are ill and come to pass away subsequently and so forth. It does provide a broader value to the customer at the end of the day,” Liberty Life Namibia Managing Director, Monique Cloete said.
NAMBOB is the rebranded former business of Avbob Namibia, which was acquired by private equity firm, EOS Capital, from its South African parent, AVBOB Mutual Insurance Society.